This feature allows you to enroll a single device using various methods: email, phone number or QR code; or set the device up in Device Owner mode using NFC or a QR code. To add a single device to the system, hover over the C:\Users\lukasz.orzeszek\Desktop\Dokumenty\GUI - devices guide\screeny\5.pngbutton in the DEVICES tab and choose the ‘Enroll a device’ option. A step-by-step modal window will appear and guide you through the enrollment process.

Enroll a device - modal window

First, select a platform. You can choose between Android, Apple or other devices (e.g. Windows). Next steps will differ slightly depending on the chosen platform.

In the second step select device user and, if needed, edit the user’s email and phone number. For Android devices you can select Enroll into BYOD option.

The third step displays policy and apps that will be assigned to the device. This is based on the device group or user group.

In the penultimate step select the desired enrollment method. The choices depend on the selected platform.

For Android Devices it is recommended to use Device Owner mode. It requires new or factory reset device but gives you access to more features.

Set up Device Owner

This choice allows your to enroll an Android device in the Device Owner mode. The first step of this process is optional and allows the administrator to configure a WLAN connection on the device during enrollment (Keep in mind that the device will require Internet access to communicate with FAMOC to properly configure and finish the enrollment process.) Then, select one of the two methods for enrollment in the Device Owner mode: NFC or QR enrollment.

The NFC method requires an NFC-enabled, admin-assigned device already enrolled (not necessarily in DO mode) to FAMOC. You need to select such a device for use as a master device for scanning. Choose the device and click ‘Start’. The master device will receive a request to start the NFC scan. Use the target device to scan the new device by positioning the devices back to back. When the new device is detected by the master device, tap the screen on the master device to start the enrollment process. The new device will be assigned to the selected user.Note: This method requires both devices to be NFC-enabled, with the functionality turned on master device. The new device must be factory reset or new with Android 6.x or higher.

The QR method does not require an additional device enrolled. The QR Reader can be easily accessed by tapping the welcome screen on a factory reset/new device 6 times. Upon scanning the code, the enrollment process will begin.

Note: This method is available only for devices with Android 7.x of higher.

Enroll a device - Device Owner

Other options of enrollment include sending enrollment link via e-mail or SMS or scanning QR code. This is default option for iOS and Windows devices. For android devices select Show legacy options to access those ways of enrollment.

Send Enrollment Link

A link to the enrollment page will be sent to the user’s email address or phone via SMS. Note: To use the sms option you need to have the SMS gateway in place.

Scan QR Code

You can scan the QR code using a device camera or QR code reader apps. Note: set the QR reader apps to open links automatically. Otherwise, the QR code will be counted as used before opening the link in the web browser. After scanning, the device displays the enrollment page.

After downloading the FAMOC app a new device record is automatically created in the system and the device is assigned to the selected user.

Creating a device entry for future enrollment

Another option is to create a new device entry in the system and enroll it after providing basic data about it. To do so, hover over the C:\Users\lukasz.orzeszek\Desktop\Dokumenty\GUI - devices guide\screeny\5.png button in the DEVICES tab and choose the ‘Create entry (enroll later)’ option.

Follow these steps to create entry:

  1. Select the device model and platform (optionally) from the Action box list and press Apply. It is possible to use the search box to specify these parameters:

Selecting the device model in the Action Box
  1. Fill in other fields to describe the device (optionally).

  2. Assign a predefined SIM card.

  3. Assign the device user.

  4. Finish by pressing Create.

Creating a new device

When all device details are ready, you can start the enrollment process, either from the list of DEVICES tab, or from the chosen device details view:

  1. Select the device from the list or click on the device.

  2. Use Enroll device button C:\Users\lukasz.orzeszek\Desktop\Dokumenty\GUI - devices guide\screeny\16.png.

Starting enrollment process
  1. When Action box appears, one of the Notification delivery methods needs to be selected:

    • Automatic selection

    • Email only

    • SMS only

    • No notification

  2. Select whether the enrollment should start Now or be Scheduled for later.

  3. The status of the enrollment operation can be checked in the device details in the Log tab.

Enrollment operations status
  1. After the device receives the enrollment message, the user starts the installation of FAMOC agents.

When enrollment process is completed, you can view the device details and perform management actions.