Famoc Support Center

To start policy configuration go to MANAGEMENT → Settings → Policies tab. Possible main actions (buttons on the top of the list) are:

1. Add policy template - allows administrator to create a new policy template.

2. Refresh policies on devices - enables administrator to apply or a policy on a number of devices.

3. Policies status - gives an overview of devices assigned to each policy, compliant devices, devices with an outdated policy and devices on which the policy has not yet been implemented.

4. Unmerged/Deprecated policies - if you have been using previous versions of FAMOC you can see here all the policies that are Unmerged and/or Deprecated.

Main action buttons

If there are any previously used templates that have not yet been merged, you will see a warning.

Unmerged/Deprecated policies warning

Merging process is described in detail here.

Policy templates

NOTE: Default policy is now on top of the list and groups can’t be assigned to it. Policy is applied to devices that are not assigned to any other policy. 

Policy templates list columns description:

1. Policy template name – name of the policy template (clicking on the policy name, opens policy edit page)

2. Priority – order of the policy template selection for devices (if user is not assigned to any of the groups used in existing policy templates – last policy template will be applied for user’s devices, if user is assigned to one of the groups used in existing policy templates – the highest policy template will be applied for user’s devices). Clicking on the green arrows changes order.

3. Assigned user groups – user groups assigned to policy template

4. Assigned device groups – device groups assigned to policy template

5. Created on – date of the policy template creation

6. Action column – described in detail in the table below

Policy actions

Refresh Policies on Devices

Clicking on the Refresh policies on devices button, directs to operation page. Devices list is filled automatically with all devices that need to have the policy applied (devices with outdated policies and on which policies are not applied, but have agents installed).

Refresh policies operation page

You can decide if you wish to perform operation now or schedule it for later. To confirm your choice click Send.

Policies Status Popup

On clicking the Policies status button, popup with all policies status appears. The popup displays an overview of devices assigned to each policy, compliant devices, devices with an outdated policy and devices on which the policy has not yet been implemented.

Clicking on the preview icon, displays a list of devices.

Policies status popup

Policies status – devices list

The device list shows the following parameters:

1. User – user of the device

2. IMEI, Device UID, Serial number – identifier of the device

3. Model – model of the device

4. Last status date – date when the policy was successfully applied

5. Current status icon

6. Action column – with possibility to refresh policy on selected device (by clicking on). 

There is a possibility to refresh policy on all devices with outdated policy and on which policy is not applied yet (Refresh policy button on the bottom of the popup).

Policy status is described as follows:

• If the device has no policy template applied – it’s text color is gray and the status icon is .

• If the policy template was failed on the device – it’s text color is red and the status icon is.

• If the device has outdated policy template (policy template has been changed after the policy was applied on the device) – it’s text color is orange and the status icon is .

• If the device is compliant to the policy – it’s text color is green and the status icon is .