The user and organization settings can be accessed by clicking user icon and name on the right side of the menu.
The profile tab displays details of the currently logged in user and allows him to change his avatar, default organization, name, surname, email address, language, password and two-factor authorization settings if they are enabled for the organization.
The settings tab displays the organization’s details such as the number of managed devices, device limit and the organization’s license status. The administrator can also change the organization’s avatar here.
The details panel allows the administrator to modify certain options, including the organization’s language, country, phone number, email address and session timeout. Additionally logs preferences can be set here.
General settings are listed in the table below:
Device operations settings
Device operations settings are listed in the table below:
This function enables using a second factor to log in to FAMOC. The administrator may add an extra layer of protection for the organization.
Two-factor authentication is ready to be activated
To enable two-factor authentication, click Activate button. Two-factor authentication window will be displayed.
Select authentication method
There is a possibility to choose authentication methods:
Push notification - user receives message in FAMOC application,
SMS - user gets an SMS message with specific code to confirm login (This method is disabled by default and needs to be activated on the server side. To enable SMS, please contact your FAMOC Server Administrator).
In the next step decide if you wish to Enforce two-factor authentication for all users in the organization. verify your method of authentication and, after a successful verification, two-factor authentication will be enabled for the organization and your account as well.
Two-Factor authentication successfully enabled
At this point any user in the organization can set up two-factor authentication for login to FAMOC account, either during login (if enforce is enabled) or at any time in the User Profile settings.
Two-Factor authentication on login page
Two-Factor authentication settings in the User Profile
Select if you wish to use SAML protocol for user authentication. Additionally you will have to provide:
User XML tag
If you wish to use Swivel two-factor authentication provide Swivel endpoint and Shared secret (password that must be entered on the Swivel server agent and the device that will be making agent requests).
This panel allows the administrator to manage the Apple Push Notification Service (APNs) certificates and Apple DEP enrollment.
iOS panel – A successfully added APNS certificate
Registering a new APNs certificate
In order to register a new certificate you will need a valid Apple ID. Click GET APNs to proceed. A Pair with Apple window will appear allowing you to download a Certificate Signing Request (CSR). Download this file and click Next then Go to Apple portal (the Apple website will open in a new browser tab). Sign in with your Apple ID credentials and click Create a certificate. Click choose file and select the previously downloaded CSR file, then click Upload. When the operation is completed click Download and save the .pem file. Close the Apple website’s tab, this will bring you back to FAMOC and click Next in the Pair with Apple window. Drag and drop the previously downloaded .pem file into the Upload certificate box and click Next. Enter the email address for the Apple ID used above and click Finish.
iOS panel – Pair with Apple window
Managed Google Play Account
This section allows you to enroll Managed Google Play Account. Managed Google Play allows you to publish, manage and distribute applications in your enterprise's Google Play Store. Enrollment of Managed Google Play Account is described in detail in separate document here.
This section allows you to integrate zero-touch account with FAMOC. Android zero-touch allows out-of-the-box automatic enrollment of devices to FAMOC. To integrate FAMOC with zero-touch you will need:
SSH access to your FAMOC application machine
The process is described in detail in separate document which can be found here.
This section allows you to integrate Samsung KME account with FAMOC. Samsung Knox Mobile Enrollment is a dedicated solution for Samsung devices which allows automatic enrollment to FAMOC. The process is described in detail in separate document which can be found here.
Enterprise FOTA (Firmware-Over-The-Air) is a management service that lets you control how and when firmware updates are performed on Samsung mobile enterprise devices.
To activate this service go to Settings and enter the Android tab.
Android panel – Samsung E-FOTA activation
After clicking Activate button go through all steps to configure E-FOTA.
After providing all the credentials you have to define which FAMOC security policies should have the E-FOTA option enabled.
E-FOTA configuration etc.
Then decide how often FAMOC will check if the new updates are ready to be downloaded to the specific devices (sync interval).
E-FOTA configuration - Sync details
Now you can finish the process of establishing E-FOTA configuration and check all the available updates for your Samsung devices by clicking Show available updates button.
Figure 77 E-FOTA configuration - updates table
Firmware update via E-FOTA
First of all, please make sure that the security policy with E-FOTA has been refreshed on all assigned devices.
You can perform the firmware update in three ways:
Go to the Samsung device view, click More Actions , then go to Quick Actions and select Firmware Update.
On a general devices view, mark the left tick box of the device that you want to complete the firmware update on and then click More Actions and proceed as in step 1.
Go to Android Panel, expand Show available updates, and click .
Please note that you can execute the firmware update only on one type of devices (the same model and firmware in the same security policy) at the same time.
Firmware update using Action box
After a short while you will see the list of available updates dedicated to your specified type of devices. Select the one you want to implement and decide if the update should be performed now (which means as soon as possible + 3 days) or in the selected min. 3 days peak schedule in the future.
Firmware update using Action box - cont.
Now you can go to the Settings tab and check how many of your devices are being updated at the moment and how many are up to date.
Figure 80 Samsung E-FOTA - update in progress
After clicking on the highlighted number you get a detailed report with all devices’ data.
Samsung E-FOTA - Devices being updated
Once the firmware update is done, on the updated device there will pop up the information that the device’s software has been updated.
In this section a user (with required role attached) can review and manage the settings for the notification system relating to issue alerting, such as disabling and enabling the reporting of each alert, as well as changing each alert’s priority.
Customizing the notification settings
To add new translation go to the Translations tab. Enter the name of the new language and click Save. New language version will be now displayed on the list.
You can import or export translation files in .csv format. New translation will be available for selection in user menu once you click Enable.
You can select the language from the left side menu and manually edit specific fields.