The user and organization settings can be accessed by clicking user icon and name on the right side of the menu.

Profile

The profile tab displays details of the currently logged in user and allows him to change his avatar, default organization, name, surname, email address, language, password and two-factor authorization settings if they are enabled for the organization.

Settings

The settings tab displays the organization’s details such as the number of managed devices, device limit and the organization’s license status. The administrator can also change the organization’s avatar here.

Details panel

The details panel allows the administrator to modify certain options, including the organization’s language, country, phone number, email address and session timeout. Additionally logs preferences can be set here.

Two-factor authentication

This function enables using a second factor to log in to FAMOC. The administrator may add an extra layer of protection for the organization.

To enable two-factor authentication, click Activate button. Two-factor authentication window will be displayed.

There is a possibility to choose authentication methods: 

Push notification - user receives message in FAMOC application, 

SMS - user gets an SMS message with specific code to confirm login (This method is disabled by default and needs to be activated on the server side. To enable SMS, please contact your FAMOC Server Administrator).

In the next step decide if you wish to Enforce two-factor authentication for all users in the organization. verify your method of authentication and, after a successful verification, two-factor authentication will be enabled for the organization and your account as well.

At this point any user in the organization can set up two-factor authentication for login to FAMOC account, either during login (if enforce is enabled) or at any time in the User Profile settings.

Two-Factor authentication on login page


iOS panel

This panel allows the administrator to manage the Apple Push Notification Service (APNs) certificates and Apple DEP enrollment.

Registering a new APNs certificate

In order to register a new certificate you will need a valid Apple ID. Click GET APNs to proceed. A Pair with Apple window will appear allowing you to download a Certificate Signing Request (CSR). Download this file and click Next then Go to Apple portal (the Apple website will open in a new browser tab). Sign in with your Apple ID credentials and click Create a certificate. Click choose file and select the previously downloaded CSR file, then click Upload. When the operation is completed click Download and save the .pem file. Close the Apple website’s tab, this will bring you back to FAMOC and click Next in the Pair with Apple window. Drag and drop the previously downloaded .pem file into the Upload certificate box and click Next. Enter the email address for the Apple ID used above and click Finish.

Android panel

Managed Google Play Account

This section allows you to enroll Managed Google Play Account. Managed Google Play allows you to publish, manage and distribute applications in your enterprise's Google Play Store. Enrollment of Managed Google Play Account is described in detail in separate document here.

Android zero-touch

This section allows you to integrate zero-touch account with FAMOC. Android zero-touch allows out-of-the-box automatic enrollment of devices to FAMOC. To integrate FAMOC with zero-touch you will need:

  • SSH access to your FAMOC application machine

  • Google account

The process is described in detail in separate document which can be found here.

Samsung KME

This section allows you to integrate Samsung KME account with FAMOC. Samsung Knox Mobile Enrollment is a dedicated solution for Samsung devices which allows automatic enrollment to FAMOC. The process is described in detail in separate document which can be found here.

Samsung E-FOTA

Enterprise FOTA (Firmware-Over-The-Air) is a management service that lets you control how and when firmware updates are performed on Samsung mobile enterprise devices.

To activate this service go to Settings and enter the Android tab.

After clicking Activate button go through all steps to configure E-FOTA.

After providing all the credentials you have to define which FAMOC security policies should have the E-FOTA option enabled.

 

Then decide how often FAMOC will check if the new updates are ready to be downloaded to the specific devices (sync interval).

Now you can finish the process of establishing E-FOTA configuration and check all the available updates for your Samsung devices by clicking Show available updates button.

Firmware update via E-FOTA

First of all, please make sure that the security policy with E-FOTA has been refreshed on all assigned devices.

You can perform the firmware update in three ways:

  1. Go to the Samsung device view, click More Actions trzy.png, then go to Quick Actions and select Firmware Update.

  2. On a general devices view, mark the left tick box of the device that you want to complete the firmware update on and then click More Actions and proceed as in step 1.

  3. Go to Android Panel, expand Show available updates, and click .

Please note that you can execute the firmware update only on one type of devices (the same model and firmware in the same security policy) at the same time.

After a short while you will see the list of available updates dedicated to your specified type of devices. Select the one you want to implement and decide if the update should be performed now (which means as soon as possible + 3 days) or in the selected min. 3 days peak schedule in the future.

Now you can go to the Settings tab and check how many of your devices are being updated at the moment and how many are up to date.

After clicking on the highlighted number you get a detailed report with all devices’ data.

Once the firmware update is done, on the updated device there will pop up the information that the device’s software has been updated.

Notifications

In this section a user (with required role attached) can review and manage the settings for the notification system relating to issue alerting, such as disabling and enabling the reporting of each alert, as well as changing each alert’s priority.